Experience C++ service questions should be directed to:

   Mark Ryan
   (416) 448-3378
   mryan@vnet.ibm.com

   John Akerley
   (416) 448-3757
   akerley@vnet.ibm.com

The questions that users ask about Experience C++ are almost always
related to sound.  Most users run into problems because they either
specify the wrong sound card during installation or do not specify the
sound card options correctly.  The READ.ME file on the Experience C++ CD
discusses these problems in detail.  Here is a list of the most common
problems:

1. PROBLEM: E 04 Error at startup

   REASON:  not enough base memory available in DOS.
             The READ.ME file on the CD has complete details.

   DETAILS: Use MEM command to determine how much current base
            memory is available.  If less than 500K,
            you can suggest the following to make more
            memory available:

           1. MEMMAKER (for MS-DOS) or RAMBOOST (for PC DOS)
              maximize the base memory that is available.
           2. Comment out DEVICE= statements in CONFIG.SYS for
              drivers that you do not need.
           3. Load drivers high where possible.

2. PROBLEM: E 03 Error at startup

   REASON:  Experience C++ can't communicate the with sound
            card because the audio support was not installed
            or was installed incorrectly.

   DETAILS:  Either the audio support has not been
             installed (in which case you can see the inside
             cover of the CD for installation instructions), or
             the installation did not work properly.  The most common
             installation problems are improperly specified IRQ, DMA,
             and I/O addresses.  The READ.ME file on the CD contains
             a section called "Experience C++ Error Codes" that
             describes these problems, and how to fix them,
             in detail.

3. PROBLEM: Won't start/locks in Windows

   REASON:  Conflict between Experience C++ and other
            Windows applications that use the sound
            card.

  DETAILS: Experience C++ needs the sound card all to itself
            to run under Windows.  If you are using another
            Windows application that needs the sound card,
            it is best to start Experience C++ directly
            from DOS.  More details are available in the
            "Problems Running Experience C++ in Windows" section
            of the READ.ME file on the CD.

4. PROBLEM: Scratchy sound

   REASON:  The SoundBlaster compatible sound driver
            works with a wide variety of sound cards, but the sound
            quality may be poor on some systems.

   DETAILS: You can get Experience C++ to use an improved
            sound driver by specifying "SoundBlaster 16 and
            100% compatible" in the DOS and OS/2 install procedures.
            However, this sound driver only works with genuine
            SoundBlaster 16 cards and cards that are 100%
            compatible.

5. PROBLEM: Can't specify IRQ = 10 in installation procedure

   REASON:  The sound drivers that Experience C++ uses cannot
            accept an IRQ higher than 7.

   DETAILS: If your sound card is set to IRQ 10, the sound drivers
            cannot find it, and you will get and error if you try
            to start Experience C++ in audio mode.  You can still
            use the tutorial in closed-caption mode, or you can
            try resetting the IRQ on your sound card to 5 or 7
            using the SBCONFIG command.  Note that this may cause
            IRQ conflicts if both of these IRQs are already being
            used.

6. PROBLEM: Experience C++ hangs system

   REASON:  Sound card specified during installation is
            not the sound card that the system actually
            uses.

   DETAILS: Experience C++ can't detect if the user specifies
            an incorrect sound card during the installation
            procedure.  If an incorrect sound card is specified,
            Experience C++ may hang when the user tries to
            start it.  Reinstalling with the correct sound card
            specified should correct the problem.