Frequently Asked Questions about:
Boca Research V.34 On-LineEXPRESS Internal Fax/Modem
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Product codes: MV.34AI
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This document is arranged in the following sections:
(A) - General Information about the V.34 On-LineEXPRESS
(B) - Hardware Questions
(C) - Troubleshooting
(D) - Windows 95
(E) - Faxworks Software by Global Village Communications
Section A - General Information about the V.34 On-LineEXPRESS
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1. What is the V.34 On-LineEXPRESS?
The V.34 On-LineEXPRESS is an Economical internal 28.8Kbps data
modem/14.4Kbps fax modem with fax and data software for Windows and
FREE trial Internet and on-line service offers.
2. What comes bundled with the V.34 On-LineEXPRESS?
- Faxworks Fax/Data Software for Windows by Global Village
Communications
- On-line Express Driver and Utilities Diskette
- On-line Services Diskettes
3. Where can the V.34 On-LineEXPRESS be purchased?
Boca Research enhancement products are available worldwide through
authorized Boca Research retail stores, distributors, or many end-user
catalogs. To purchase Boca Research products or for more information,
call your local distributor or Boca Research sales staff at (407) 241-8088.
4. What kind of warranty does the V.34 On-LineEXPRESS have?
All Boca Research products carry a five-year limited warranty.
5. How can I contact Boca Research?
Listed below are the phone numbers and access points for contacting Boca
Research.
- Boca Research Corporate: (407) 997-6227
- Technical Support and Customer Service: (407) 241-8088
- Priority Technical Support ($2 per minute): (900) 555-4900
- Boca Research Fax-Back Service: (407) 995-9456
- Technical Support Fax: (407) 997-2163
- Boca Research BBS: (407) 241-1601
- Boca Research Web Page: http://www.boca.org
- Boca Research FTP Site: ftp://ftp.boca.org
- Boca Research Compuserve Forum: "GO BOCA" at any CIS prompt
- Boca Research E-Mail Address: support@boca.org
Section B - Hardware Questions
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1. What are the specifications of this modem?
- This modem supports up to 28.8Kbps data and 14.4Kbps fax
transmissions.
- Supports Class 1 fax specifications
- Group 3 send and receive fax capability
- Protocol compatibility: V.34, V.32terbo, V.32bis, V.32, V.22bis, V.22,
V.21; Bell 212A, Bell 103; V.42/MNP2-4, V.42bis/MNP5; V.17, V.29,
V.27ter, V.21 channel 2
2. What hardware settings does the V.34 On-LineEXPRESS support?
- Com port: 1, 2, 3 or 4
- IRQ: 3, 4, 5 or 7
3. What chipset does the On-line Express use?
This modem uses an AT&T HSM288XCF chipset.
Section C - Troubleshooting
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1. What is the best com port for this modem?
The driver installation program will examine your system and determine
what the best settings are to configure the modem. The driver installation
program should be run before the modem is installed in the computer.
2. Why does the On-line Express use a driver?
Windows normally communicates to serial devices, using COMM.DRV,
through the UART chip on the device. The On-line Express modem does
not use a standard UART chip for serial communications. Instead it uses a
driver which intercepts COMM.DRV and sends the data through the driver
instead. This procedure is a much more cost effective way of
communicating since UART technology is very expensive.
3. How do I configure third party communications software to operate with the
On-line Express?
Most communications software will have an option for a Hayes Compatible
modem. This is the best setting for the On-line Express. DO NOT select a
Boca V.34 modem or other Boca modem, because the V.34 On-line
Express uses a different set of commands than other Boca Research
Fax/modems.
4. My modem works in Windows 3.x but not in DOS.
The DOS driver is disabled by default. Go to the Modem Configuration
Utility and make sure DOS support is enabled. This will add the driver line
C:\MODEM\OLEDOS to your AUTOEXEC.BAT.
The DOS driver requires EMM386 with the RAM option enabled. The
Configuration Utility ensures that this option is enabled when the DOS
driver is activated. If you are having problems using this modem in DOS,
you should verify that this line is correct in your CONFIG.SYS file. If
EMM386 is loaded and there are other options enabled (such as NOEMS),
try using EMM386 with the RAM switch only.
5. How should I configure my DOS applications for the V.34 On-LineEXPRESS?
For most DOS applications, you should configure the software for the same
IRQ and COM port that is jumpered on the modem.
However, some application software requires standard com port and
IRQ settings and you must set the IRQ in the software to one of the
following choices based on your COM PORT:
COM1 , choose IRQ 4
COM2 , choose IRQ 3
COM3 , choose IRQ 4
COM4 , choose IRQ 3
For example, say you set your modem to COM 3, IRQ 5 with the OLEDOS
setup utility. Set the jumpers accordingly, to COM3, IRQ 5. However,
set your DOS application to IRQ 4.
Note: This does not apply when running an MS-DOS window
from within Windows.
6. What is the recommended initialization string for the On-line Express?
AT&F&C1&D2
You may need to add ^M to the end of this initialization string if
your software requires it for a carriage return.
7. I need an initialization string that will disable error correction and data
compression.
Some services may require the modem to be configured for no error
correction or data compression. The following initialization string will
disable these options:
AT&F&C1&D2\N0%C0
\N0 -disables error correction
%C0 -disables data compression
8. I can't install the drivers in PC DOS 7.0. I get an error that I am running
Windows 95 or a Windows version greater than 6.22. Why?
You can use the SETVER program to work around this problem.
First make sure you have the following device line in CONFIG.SYS:
DEVICE=C:\DOS\SETVER.EXE
Then from the command line in the modem directory (c:\modem) type:
SETVER OLESET.EXE 6.22
You will get a warning message, then a short message stating that the
SETVER table has been updated. Now you must reboot the computer.
OLESET should run now.
9. I want to remove the OLEDOS driver from my AUTOEXEC.BAT
program and only load it when I need it. Can OLEDOS be run from a command
line?
Yes. You can manually load OLEDOS from the MODEM directory. There
are three parameters associated with OLEDOS. Here is an example of how
the line should read and what the parameters are.
C:\MODEM\OLEDOS P2 R400 I3
P2 - refers to the COM port that the modem is set to.
R400 - is the buffer size, (leave it at 400)
I3 - refers to the IRQ that the modem is set to.
Note: If you just type OLEDOS without any parameters, the driver will
default to COM2, IRQ3 with a buffer size of 400.
10. Where can I download the drivers for the V.34 On-LineEXPRESS?
The latest drivers are available several ways:
1. Boca BBS: File area 14 on our BBS at (407)241-1601.
2. Compuserve: Library 2 of the Modem Vendor Forum (GO BOCA).
3. Boca Research Web Page: http://www.boca.org
4. Boca Research FTP Site: ftp://ftp.boca.org
Section D - Windows 95
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1. How do I install the V.34 On-LineEXPRESS in Windows 95?
You should follow the Windows 95 installation instructions in the product
guide, but here are the general steps for installing this modem in Windows
95.
1. Go to Add New Hardware in Windows Control Panel and add a port
using the driver diskette that was supplied with the modem.
2. Make sure the jumpers on the modem are set to the COM PORT and
IRQ that Win95 reported for the new COM PORT you installed in step 1.
3. Install the modem in the computer.
4. Go to Add New Hardware in Windows Control Panel and add the
modem as new hardware. When Win95 prompts you to select the port to
attach it to, choose the MV34AI/FDSP34AI com port that was created in
step 1.
2. I get an error "Can not open port" when I try to access the modem.
Edit your SYSTEM.INI file and make sure that the comm driver line reads
as follows: comm.drv=comm.drv
3. Can I use my DOS communications applications in Windows 95 with this
modem?
Yes. If you want to use this modem in a DOS application, just start
Windows 95 and run the application in a DOS window. The modem
will not operate in a DOS only session because there will be no drivers
loaded for the modem. You must run the DOS application from within
Windows 95, so the driver is loaded for the modem.
Section E - Faxworks Software by Global Village Communications
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1. Can I use Faxworks to call bulletin board services?
Yes. Faxworks includes a data terminal for data communications,
such as bulletin board services and file transfers. From the main menu in
Faxworks, select the Terminal button. This will bring you to a data
terminal screen, where you can begin data transfers.
2. Does Faxworks need to be running to receive faxes?
Yes. The Faxworks application must be running to receive faxes. You can
minimize Faxworks and leave it running in the background while you are
running other applications. You can also have Faxworks notify you of new
faxes when they are recieved.
3. Can I fax my existing documents directly from my word processor
application?
Faxworks allows you to fax directly from any Windows
applications, so you can fax your existing documents directly
from the Windows word processor you already use.
4. Will Faxworks fax from DOS applications.
No. Faxworks is a Windows application and only has the ability
to fax from Windows applications.
5. How do I manually receive a fax?
The manual receive option is in the Fax Viewer screen. From
the viewer screen pull down the FAX menu and go to Manual
Receive.
6. Should I set Faxworks as my default printer?
No. If you print more than you fax.
Yes. If you fax more than you print.
7. Why does Faxworks' Modem Diagnostics detect this modem as a 14.4Kbps
modem?
Faxworks is only detecting the maximum fax speed of the modem, not the
data speed. The maximum fax speed of the V.34 On-LineEXPRESS is
14.4Kbps.
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Copyright (c), 1995, Boca Research, Inc. All rights reserved. Boca Research, BRI
and the various Boca Research products contained herein are trademarks of
Boca Research, Inc. Other references to computer products use trademarks
owned by their respective manufacturers. The technical information contained
herein is subject to change without notice.
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