277.DOC
Complete Communicator Gold for DOS
Using pcAnywhere v4.5
This document is provided as "For your information" and as is.
Neither The Complete PC nor any of it's employees assume any
responsibility for consequences resulting from the use of the
following information nor can the Complete PC technical support
provide help with this document. The user of said information
does so at his or her own risk.
This document discusses the operation of Symantec's pcAnywhere
with the Complete Communicator Gold. The following information
will describe the changes necessary to pcAnywhere's configuration
parameters to have it function with the Complete Communicator
Gold.
Note that the following information is presented with the
assumption that you are using a mouse. If you are not using a
mouse, please refer to the pcAnywhere manual for keyboard
equivalents.
Setting up pcAnywhere, Host/Remote Programs
To configure pcAnywhere, either the Host or Remote program, for
use with the Complete Communicator Gold you must do the
following. Choose Hardware Configurations and hit return. Then
select Serial: Modem and hit return. Choose the device/port that
the Complete Communicator Gold is configured for. Move the
cursor bar the Modem and hit return. Choose "Select from Modem
List". You will be presented with a list of modems that
pcAnywhere supports. Select Hayes V-Series 9600 as your modem
type. The software will prompt you to edit the modem
configuration. Choose yes and change the baud rate to 38,400.
Hit ESC and click on yes to save the changes. Hit ESC to return
to the main menu.
Using Communicator Gold with CCBACK loaded and pcAnywhere Host
program
Special considerations must be exercised when operating with the
TSR for the Complete Communicator Gold for DOS (CCBACK) and
pcAnywhere. There are three methods that the DOS version of
Communicator Gold uses to answer the phone. These methods are:
1. Voice
2. Fax
3. Modem
Voice
When Communicator Gold is setup in voice mode the caller has to
navigate to the modem mailbox (Default mailbox number is 333).
In order to maneuver through to the modem with Close-Up you must
setup a special dialing string in the phone book. The example
below illustrates a typical dial string. The commas are used to
generate pauses between the issuing of touch tones. The actual
time value of each comma may differ from machine to machine.
Make adjustments as necessary. The best way to determine the
appropriate number and distribution of commas for a successful
dial string is to listen in on the phone call when Close-Up is
dialing out to approximate the location and duration of pauses
needed.
A typical dial string with voice answering would consist of the
number, followed by commas to pause long enough for the greeting
to play, (Approx. nine (9) commas if Communicator Gold answers on
2 rings), then the modem access number.
Example: 1-408-555-1212,,,,,,,,,333 ( 333 being the Modem
mailbox number)
Fax
When the Communicator Gold is set to answer as a fax then a
further adjustment will needs to be made to compensate for the
fax capability. The above dialing string in Close-Up has to be
modified so that when the Communicator Gold answers the phone
Close-Up automatically routes the call into voice mail. The
dialing string with fax answering would consist of the number,
followed by commas to pause long enough for the greeting to play,
(Approx. nine (9) commas if Communicator Gold answers on 2
rings), then a number to enter voice mail (This can be any number
between 0 and 9) and then two commas followed by the modem access
number.
Example: 1-408-555-1212,,,,,,,,,?,,333 ( ? being any number
between 0 and 9 and 333 being the Modem mailbox number)
Modem
If the Complete Communicator Gold is setup to answer as a modem
then no special action is required, however, since the
Communicator Gold software will still issue a greeting for the
modem mailbox, a few pauses following the phone number may help.
A standard setup would consist of just the phone number of the
Communicator Gold with Close-Up followed by 3 commas.
Example: 1-408-555-1212,,, (3 Commas)
Other Considerations
If problems develop please check the following for possible
problems. Make sure the Com port setting in pcAnywhere matches
the setting on the Complete Communicator Gold. If you receive a
failure in connecting be sure to check the modem with a
communications package to ensure the modem functions properly.
Be sure to check to see if the modem initialization string
matches the above configuration. If problems still occur contact
Symantec to ensure your pcAnywhere settings are correct.