Product: IBM CallPath Predictive Dialer
Version: 6.3.0
Level: E2033
Platform: Windows
Date: 25 June 2001
Service File: pdlwnt.exe
History: pdlwnt.hst
Size: 1125773 (1.1Mb)
Installation Instructions:
--------------------------
Download the self-extracting file, pdlwnt.exe, into a temporary directory.
Execute it from the command line and follow the prompts. This will start
an InstallShield Wizard to guide you through the installation process.
Fixes contained in this Service Package:
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Name: APAR IC30312
Library: 9418
Symptom: The logged on agent did not get notified that a call was
transferred to him. The agent stays in PENDING_OUTBOUND until
he times out. The error occurred because another agent was
logged on at the time and using the same extension. When that
agent logged off, the monitor for the extension was removed.
Solution: Fix code so that an agent cannot log on and use an extension
that is already being used by another agent.
Name: APAR IC30155
Library: 9368
Symptom: In application development, there is uncertainty in expected
agent state transition.
Solution: The state transition table shown here will be incorporated
into a future version of the publications. Where 54 = Agent
not available, and 72 = Agent not talking, are Pacing Engine
Error Messages.
State Change Table:
Current State Action Expected State Expected rc
--------------+------------+---------------+-----------
LOGGED_ON AVAILABLE (AVAILABLE) (0)
UNAVAILABLE (LOGGED_ON) (580, 54)
WORK (LOGGED_ON) (580, 54)
LOGOFF (LOGGED_OFF) (0)
UNAVAIL AVAILABLE (AVAILABLE) (0)
WORK (UNAVAILABLE) (580, 54)
LOGON (UNAVAILABLE) (545)
LOGOFF (LOGGED_OFF) (0)
AVAILABLE UNAVAILABLE (UNAVAILABLE) (0)
WORK (AVAILABLE) (580, 72)
LOGON (AVAILABLE) (545)
LOGOFF (LOGGED_OFF) (0)
WORK AVAILABLE (AVAILABLE) (0)
UNAVAILABLE (UNAVAILABLE) (0)
LOGON (WORK) (545)
LOGOFF (LOGGED_OFF) (0)
ACD_CALL AVAILABLE (AVAILABLE) (0)
UNAVAILABLE (UNAVAILABLE) (0)
WORK (WORK) (0)
LOGON (ACD_CALL) (545)
LOGOFF (LOGGED_OFF) (0)
Name: APAR IC29420
Library: 9127
Symptom: After installation of service on AIX, the softlink may still
point to a different executable rather than the one that was
just updated.
Solution: The fixpack installation program is updated to update the
softlink to point to the executable that was updated.
Name: APAR IC29194
Symptom: A RequestDequeue for enqueued calls removed enqueued calls
from more than one campaign.
Solution: In the case of a RequestDequeue, remove only those calls that
were enqueued by that application.
Name: APAR IC29021
Symptom: Notifcation of CloseCampaign results in trap because the the
campaign expression is removed from the agent qualification
list. Subsequent agent logoff traps when attempting to access
qualification position 1.
Solution: Corrected processing of PurgeCampaign to call a new function
to logoff predictive agents.
Name: APAR IC28977
Symptom: Predictive agent logon or logoff gets two status change
events. First may say successful. Second may say failed in the
case the campaign is not open.
Solution: Corrected processing of RequestACDAction for logon and logoff
to evaluate if predictive agent, and to not send a status
change event but wait for pacing engine result before sending
status change event.
Name: APAR IC28462
Symptom: Predictive dialer agent attempts to go UNAVAILABLE but fails.
Retry of abandoned call fails. Pacing engine does not remove
call that fails to connect.
Solution: Corrected processing of agent going unavailable to wait until
get AF notification from pacing enqine before changing agent
state to UNAVAILABLE. Corrected ProcessDialResult to not
remove call if abandoned. Corrected OpenCampaign to specify TT
option, which designates to pacing engine to drop the call if
no response within 1 minute. Also, use PR0 option for AU
command to pacing engine.
Name: APAR IC28416
Symptom: Pacing engine does not notify predictive dialer that call has
not connected within allotted time.
Solution: Corrected OpenCampaign to specify TT option, which designates
to pacing engine to drop the call if no response within 1
minute.
Name: APAR IC28325
Symptom: The predictive dialer could not discern if an answer machine
had connected and so was not able to transfer the call to an
agent.
Solution: The csebprof.ini file [SWITCH] section, field
DestinationDetectAction = CONNECT will be evaluated for. In
csebprof.ini file [[TADSSKBR_PREDICTIVE_DIALER] section, new
field AnswerMachineTransfer = 1 will be evaluated for. During
execution, the predictive dialer will be able to determine
that an answer machine connected and transfer the call to the
agent. If it was a fax or modem the dialer will return
TADS_FAX.
Name: APAR IC27952
Symptom: The predictive agent received a call that was made as part of
the campaign. The agent transfers the call to another
extension. The agent does not go from ACD_CALL state to
ACD_STATE_WORK.
Solution: The predictive dialer code will now monitor for Transfer
events and will determine if the transfer is from a predictive
agent that is in ACD_CALL state. If so, the agent state will
be changed to ACD_STATE_WORK.
Name: APAR IC28839
Date: 15 Nov 2000
Library: 9021
Symptom: When installing an Enterprise product the following error
occurs; "Could not add dll path to autoexec.bat". If this
error was ignored on the installation then there will be an
incomplete install of the product. Now when service is applied
to the product the following error will be displayed; "Not
Enough disk space on target drive while attempting to copy
files. To continue, first free disk space on the target drive
and then click OK." Whether OK or Cancel is chosen the program
will result in an endless loop. One must use Task Manager to
end the Callpath Service application.
Problem: The problem is that some Windows 2000 machines have a hidden
AUTOEXEC.BAT file which prevents install from updating the
path. This results in a corrupted registry entry. This also
causes the service executables to fail which gives the "out of
disk space" error above.
Solution: The solution is to turn off the hidden attribute from the
AUTOEXEC.BAT file, uninstall, and then reinstall. The
following steps will assist in the process.
1) Stop all components
2) Turn off the hidden attribute on the AUTOEXEC.BAT file.
This can be done by opening a command prompt and
from the root directory, usually c:\, type
"attrib -H AUTOEXEC.BAT".
3) Copy all of the .INI and/or .DEF files from the conf directory
to a temporaray directory.
4) Uninstall the product.
5) Reinstall the product.
This time there should be no error messages displayed
from the install program.
6) Copy the .INI and/or .DEF file from the temporary directory
back to conf.
Files contained in this Service Package:
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csespdlr.txt
bin\csesskbr.exe